Concentra
It Systems Analyst, Sharepoint
U.s. Healthworks Mar 2016 - Feb 2018
It System Analyst, Sharepoint
Us Health Works Medical Group Apr 2010 - Mar 2016
Business Development Analyst
21St Century Insurance Sep 2008 - Dec 2009
Call Center Analyst, Operations
21St Century Insurance May 2005 - Aug 2008
Compliance and Qa Business Analyst
Education:
Call Center Industry Advisory Council (Ciac) 2007 - 2008
Los Angeles Valley College
Associates, Associate of Arts
Palmdale High School
Skills:
Process Improvement Quality Assurance Six Sigma Insurance Call Centers Data Analysis Risk Management Business Analysis Visio Business Development Customer Service Analysis Business Process Improvement System Administration Vendor Management Analytical Skills Process Analysis Call Center Auditing Sdlc Workforce Management
Certifications:
Project Management Professional Certified Management Apprentice Six Sigma Green Belt
U.S. HealthWorks since Apr 2010
Business Development Analyst
Education:
Call Center Industry Advisory Council (CIAC) 2007 - 2008
Los Angeles Valley College
Skills:
Auditing Six Sigma Process Analysis Data Analysis System Administration Call Center Workforce Management Process Improvement Time Study Insurance SDLC Visio
Honor & Awards:
Six Sigma Green Belt
CIAC Certified Management Apprentice
Personal Lines Broker-Agent (California DOI)