Sheraton New Orleans - Sheraton New Orleans since Mar 2013
Front Desk Manager
Westin Hotels & Resorts - Westin Hilton Head Island Resort & Spa Jan 2012 - Mar 2013
Service Express Manager
Sheraton Hotels - Sheraton New Orleans Nov 2012 - Feb 2013
Task Force Front Desk Manager
Westin Hotels & Resorts - Westin Hilton Head Island Resort & Spa Jan 2011 - Feb 2012
Overnight Front Desk Manager
W Hotels Nov 2009 - Dec 2010
Night Auditor/Welcome Desk Agent
Education:
Starwood University (Online) 2011 - 2011
Master's degree, Management
Arizona State University 2005 - 2009
Bachelor of Arts, Public Relations, Business
Arizona State University - Florence 2008 - 2008
Skills:
Guest Services Management Rooms Division Management Associate Development Behavioral Interviewing Public Relations Public Speaking Branding & Identity Emotional Intelligence Guest Recovery Communication Skills Hotels Hotel Management Hospitality Resorts Press Releases Editing Customer Service Social Networking
Interests:
Tourism Operations and Management, Traveling, Social Networking,
Honor & Awards:
Starwood University 2011 - "Masters Degree"
Provost Scholarship
Summa Cum Laude
Dean's List 7 Consecutive Semesters
Certifications:
Behavioral Interviewing, Starwood Hotels & Resorts StarGuest Super-User, StarGuest Starwood Preferred Guest, Starwood Hotels & Resorts ARRIVAL, Starwood Hotels & Resorts ABC'S of Housekeeping, Starwood Hotels & Resorts Property Service Culture Trainer - Brand & Service Culture, Starwood Hotels & Resorts First Aid & CPR, Local First Aid Representative