Ibm Jan 1999 - Dec 2012
Automation Developer
Sas Jan 1999 - Dec 2012
Technical Account Manager
Education:
North Carolina State University 1992 - 1997
Bachelors, Bachelor of Science
Crestwood High School 1992
Skills:
Microsoft Office Microsoft Excel Microsoft Word Customer Service Powerpoint English Windows Research Outlook Public Speaking Html Java Xml Dataflux Perl Databases Spring Framework Hibernate Data Management Master Data Management Agile Methodologies Linux Requirements Analysis Software Development Solution Selling Unix Data Center Integration
People Management Project Management Problem Solving Customer Experience Customer Service Management Contact Centers Customer Satisfaction Building Customer Loyalty Service Quality Operations Management Sales Management Customer Retention Coaching People Development Career Counseling Business Process Improvement Process Improvement Driving Results Performance Management Action Oriented Corrective Actions Internal & External Communications Operational Excellence Leadership Business Strategy Budget Strategic Planning Cross-functional Coordination Innovation Management Team Management Sales Customer Experience Telecommunications Call Center