Application Support/ Service Desk at SeaWorld Parks and Entertainment Corporate
Location:
Orlando, Florida Area
Industry:
Information Technology and Services
Work:
SeaWorld Parks and Entertainment Corporate since Oct 2010
Application Support/ Service Desk
SunGard Jul 2010 - Oct 2010
Tier 1 Tech Support
Marriott Jan 2010 - Aug 2010
Vacation Planner / Customer Service
Celebrity Resorts Jun 2006 - Jan 2009
GuestRelations - Sales and Marketing
Education:
Valencia Community College 2008 - 2010
A.S. in Computer Engineering Technology, Specialization in Microsoft
University of South Florida 2005 - 2008
None, Engineering
Skills:
Customer Service Call Center Customer Satisfaction Microsoft Office Sales Microsoft Excel Internet Visual Studio Vizio Active Directory XP Outlook SQL
Suntrust Bank Jul 2017 - Apr 2018
Technical Support Analyst
Fiserv Jul 2017 - Apr 2018
It Business Consultant
Ellucian Nov 1, 2014 - May 2017
Software Support Analyst
Seaworld Parks & Entertainment Oct 2010 - Nov 2014
Corporate Support Specialist Tier 2
Sungard Higher Education Managed Services, Inc. Jul 2010 - Oct 2010
Tier 1 Technician Support
Education:
Valencia College 2015 - 2017
Bachelors, Bachelor of Science
Valencia College 2013 - 2015
Associates, Associate of Arts, General Studies
Valencia College 2008 - 2010
University of South Florida 2005 - 2008
Seminole State College of Florida
Bachelors, Bachelor of Science, Information Systems
Skills:
Active Directory Troubleshooting Customer Service Visio Sql Technical Support Microsoft Office Windows Customer Satisfaction Sales Access Call Center Microsoft Excel Internet Visual Studio Vizio Outlook Computer Hardware Call Centers Software Documentation Windows 7 Management Oracle Budgets Sharepoint Html Project Management Powerpoint Databases Team Leadership Visual Basic Vendor Management Windows Server Business Analysis Virtual Private Network Testing Microsoft Sql Server Information Technology System Administration
Interests:
Ancient Cultures Emerging Technology Economic Empowerment Education Lhc ( Large Hadron Collider) Science and Technology Health Animal Welfare Travel Arts and Culture Furthering My Education
Nov 2010 to 2000 Sea IT Support Tier 2/ Application SupportSunGard Higher Education Orlando, FL Jun 2010 to Oct 2010 Active Directory User AdminMarriott Vacation Club Int'l Orlando, FL Dec 2009 to Aug 2010 Vacation Planner/ Customer SupportCelebrity Resorts and Spas Orlando, FL Jun 2006 to Dec 2008 Helpdesk Lead/ Customer Support
Education:
Valencia Community College May 2010 AS in MicrosoftValencia College BS in Computer Science
Joan Shutts, Kyle Dillon, Krindell Shepard, Tyler Nichols, Robert Warner, Ryan Tyler, Matthew Saunders, Joan Gregorio, Brittani Clarke, Joe Ashing, Dayna Hilderbrand