Atop Sourcing Jan 2014 - Sep 2015
Owner and Manager
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas Aug 2013 - Apr 2014
Lead Business Consultant
Intuit Aug 2013 - Apr 2014
Senior Systems Business Analyst
Trusmart Energy Feb 2012 - Aug 2013
Customer Experience Manager
Rent-A-Center Mar 2008 - Mar 2012
It Support Supervisor
Skills:
Sec Help Desk Support Ibm Citrix Call Center Service Desk Vendors Windows Media Analysis Sales Location Efax Cares Articulate Functional Specifications Recognizing Driving Cost Effective Data Services Sbc Contact Centers Construction Admin Business Requirements Windows Xp Pda Sage Achieving Results Windows 7 Customer Support Data Conversion Management Revenue Design Coaching Pac Desktop Computers Descriptions Lotus Crm Metrics Depot Steering It Service Management Routing Auditing It Strategy Sharepoint Accounting Sdlc Workflow B2B Methodology Site Visits Local Area Network Troubleshooting System Manuals Business Services Telecommunications Staff Management T Mobile Software Documentation Team Leadership Peak Performance Engineering Tcp/Ip Toshiba Inventory Epay Microsoft Office Wireless Networking Mixed Acquisitions Corporations Testing Asset Management Android Training Bmc Remedy Customer Service Sla Contract Negotiation Root Cause End Users Surveying Scripting Conferences Vpn Scheduling Documentation Project Management Pmp Reporting Third Party Applications Customizing Call Centers Service Delivery High Performance Computing Analysis Hardware It Management Plano Access Producing Clec .Net Information Technology Verizon Microsoft Office 2007 Mpls Yahoo Persuasiveness Retail Voip Nestle Operating Systems Strategic Growth Cognos Applications Avaya Web Design Data Analysis Specs Business Analysis System Administration Energy Quality Assurance Strategic Planning Requirements Workshops Richardson Operations Logic Programming Blackberry T1 Visibility Floor Plans Network Administration Timelines Dsl Business Intelligence Avaya Technologies Technical Support Project Job Aids Flows Golang House Data Migration Corporate Office Servers Cloud Computing Change Requests Responsibility Internal Audit Customer Experience Achieve Results Usa Attrition Cisco Technologies Active Directory Portals Computer Hardware Itil Account Management Hardware Knowledge Software Installation Lotus Notes Sprint Headcount Milestone Usability Testing Defects Coordinate Alternate Vendor Management Process Improvement Visio Operational Issues Nevada Software Concerts Continuing Education Ivr Customer Experience Management Test Cases It Operations Rate Agents Business Process Auto Attendant Interviews Asset Invoicing Polycom Menu Development Knowledge Sharing Meetings Wireless Diagrams Delivery Mergers and Acquisitions Recruiting Disposal Coordinated Apple Databases
May 2010 to Present CashierCircle Creek Children's Center Mesquite, TX Nov 2010 to Feb 2012 Assistant TeacherWhataburger Mesquite, TX Jun 2009 to May 2010 Cashier
Rio Vista Elementary School North Hollywood CA 1979-1981, Bret Harte Elementary School Burbank CA 1981-1983, Washington Elementary School Burbank CA 1983-1985, San Jose Elementary School Mission Hills CA 1985-1987, Porter Junior High School Mission Hills CA 1987-1988, Cook Junior High School Santa Rosa CA 1988-1990