Thrivent Financial for Lutherans - Appleton, WI since Jan 2012
Senior Manager, Contact Center Specialty Support
Thrivent Financial for Lutherans - Appleton,WI May 2011 - Mar 2012
Divisional Continuous Improvement Leader
Thrivent Financial for Lutherans May 2011 - Jan 2012
VP, Director of Process and Learning Management - TF Bank
Thrivent Financial for Lutherans Aug 2009 - Apr 2011
Manager, Interaction Center Specialty Support
Thrivent Financial for Lutherans Feb 2009 - Aug 2009
Member Experience Implementation Controller
Education:
University of Wisconsin-Milwaukee 2002 - 2003
University of Wisconsin-Oshkosh 1995 - 1998
UW - Fox Valley
Skills:
Leadership Process Improvement Management Cross Functional Team Leadership Training Business Process Improvement Business Analysis Team Leadership Vendor Management Change Management Strategic Planning Six Sigma Coaching Team Building Performance Management Customer Service Project Management Call Centers Business Process Quality Assurance Budgets Program Management Analysis Operations Management Business Strategy Collaborative Problem Solving Continuous Improvement Process Management Mentoring Event Planning Budgeting Data Analysis Human Resources Employee Training Voice of the Customer Resume Writing Interview Preparation
Certifications:
Series 6 Series 63 Series 26 Limited Licensed Principal Lean Six Sigma Green Belt