Liberty Doctors
Medical Practice Manager
Metis Consulting Jan 2018 - Dec 2019
Managing Director
Keller Williams Realty, Inc. Sep 2004 - Jun 2019
Realtor
Blackbaud Apr 2015 - Nov 2016
Director, Customer Loyalty Improvement
Blackbaud Apr 2011 - Mar 2015
Director - Customer and Market Insights
Education:
The Citadel 2003
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Furman University
Bachelors, Bachelor of Arts, Economics
Skills:
Market Research Competitive Analysis Analytics Leadership Strategy Segmentation Market Analysis Business Development Crm Management Marketing Competitive Intelligence Project Management Analysis Data Analysis Customer Insight Strategic Planning Customer Relationship Management Customer Satisfaction New Business Development Process Improvement Market Planning Voice of the Customer B2B Corporate Development Customer Loyalty Customer Experience Management Cross Functional Team Leadership Net Promoter Score Customer Experience Market Sizing Customer Experience Analysis Analytical Skills Customer Journey Mapping Market Share Analysis Business To Business Business Strategy Saas Strategic Partnerships Enterprise Software Customer Feedback
Interests:
Health
Certifications:
Net Promoter® Certified Associate Certified Physician Practice Manager (Cppm)
Pattonville High School Maryland Heights MO 1994-1998
Community:
Linda Rabin, Patricia Robinson, Jon Walters, Wit Kolodziejczyk, Darrell Givens, Rebecca Perko, Jeff Smith, Veda Dixon, Scott Cool, Angela Fritz, Quincy Johnson