Prospect Park Alliance
Archivist and Historian
American Bible Society Sep 1995 - Jun 1998
Periodical Manager
Families and Work Institute Sep 1991 - Jan 1993
Editor, Project Coordinator
Education:
Oberlin College 1980 - 1984
Bachelors, Bachelor of Arts, English Literature
Skills:
Historic Preservation Editing Nonprofits Archival Research Special Collections Archives Research Online Research Oral History Non Profits
Intercarrier Networks since Feb 2007
Office Manager
Bretlin Home Mortgage Oct 2004 - Dec 2007
Office Manager
Classic Travel Oct 1989 - Jun 1993
Travel Agent
Account Management Customer Service Leadership Sales Marketing Team Leadership Management Sales Operations Telecommunications Budgets Team Building Negotiation Contract Negotiation Strategic Planning Microsoft Office Travel Management Social Networking Time Management Direct Sales Office Management Sales Process Coaching Microsoft Excel Selling Accounting
Aditi Technologies - Greater Seattle Area Mar 2012 - Aug 2012
Quality Delivery Manager for Microsoft Partner Network / Global Partner Support - North America
Wipro Technologies Jan 2011 - Apr 2011
Business Analyst / Solution Delivery Manager at Microsoft
Microsoft (Vendor/Contract position) Apr 2006 - Jan 2010
Project / Program Manager
LivingOrganDonor.org Jul 2000 - Dec 2009
Founder / Designer / Content Manager
Microsoft Jun 2000 - Mar 2006
Customer / Technical Support Manager; Software Test Engineer
Education:
Fairfield University
University of Arizona
Skills:
Software Project Management Customer Focus Customer Service Customer Satisfaction Program Management Agile Client Interfacing Project Documentation User Experience Requirements Gathering Business Analysis Attention To Detail Microsoft Microsoft Office Teamwork Excel SharePoint Diversified Security Product Support Supportability Document Design Technical Writing Editing Readiness Release Management Writing Skills Copy Editing Visio Content Management Web Content PowerPoint Instructional Design Internal Communications Team Oriented Virtual Teams Virtual PC Cross-functional Coordination Cross-functional Team Leadership Process Improvement External Clients Status Reporting Requirements Analysis Risk Assessment Business Intelligence Root Cause Analysis Quality Delivery Management Call Center Quality Management Vendor Management
Interests:
customer support, usability and design, living organ donation
Languages:
Spanish
Certifications:
CompTIA Project+, CompTIA Software Product/Project Management Certification, University of Washington Extension