Aditi Technologies - Greater Seattle Area Mar 2012 - Aug 2012
Quality Delivery Manager for Microsoft Partner Network / Global Partner Support - North America
Wipro Technologies Jan 2011 - Apr 2011
Business Analyst / Solution Delivery Manager at Microsoft
Microsoft (Vendor/Contract position) Apr 2006 - Jan 2010
Project / Program Manager
LivingOrganDonor.org Jul 2000 - Dec 2009
Founder / Designer / Content Manager
Microsoft Jun 2000 - Mar 2006
Customer / Technical Support Manager; Software Test Engineer
Education:
Fairfield University
University of Arizona
Skills:
Software Project Management Customer Focus Customer Service Customer Satisfaction Program Management Agile Client Interfacing Project Documentation User Experience Requirements Gathering Business Analysis Attention To Detail Microsoft Microsoft Office Teamwork Excel SharePoint Diversified Security Product Support Supportability Document Design Technical Writing Editing Readiness Release Management Writing Skills Copy Editing Visio Content Management Web Content PowerPoint Instructional Design Internal Communications Team Oriented Virtual Teams Virtual PC Cross-functional Coordination Cross-functional Team Leadership Process Improvement External Clients Status Reporting Requirements Analysis Risk Assessment Business Intelligence Root Cause Analysis Quality Delivery Management Call Center Quality Management Vendor Management
Interests:
customer support, usability and design, living organ donation
Languages:
Spanish
Certifications:
CompTIA Project+, CompTIA Software Product/Project Management Certification, University of Washington Extension