Apple
Senior Advisor
Apple
Technical Advisor
Lionbridge Technologies Sep 2012 - Mar 2013
Internet Assessor
Vipdesk Nov 2008 - Mar 2012
Instructor and Brand Ambassador
Rochester Software Associates May 2005 - May 2006
Implementation Manager
Education:
Brown University 1989 - 1993
Bachelors, Bachelor of Arts
Brown University 1984 - 1988
Bachelors, Bachelor of Arts, Cognitive Science
Skills:
Team Leadership Product Management Requirements Analysis Windows Project Management Microsoft Office Customer Satisfaction Account Management Troubleshooting Quality Assurance Unix Process Improvement Customer Experience Sales Team Building Customer Service Call Centers Social Networking Telecommunications Training Software Documentation Management Cross Functional Team Leadership Customer Retention Sales Operations Leadership Marketing Crm System Administration Teamwork
Monroe #1 BOCES - Rochester, NY since Mar 2013
Notetaker
Lionbridge Technologies - Waltham, MA Sep 2012 - Mar 2013
Internet Assessor
VIPdesk Oct 2011 - Mar 2012
Instructor
VIPdesk Nov 2008 - Sep 2011
Brand Ambassador
Rochester Software Associates May 2005 - May 2006
Implementation Manager
Education:
Brown University 1984 - 1988
B.A., Cognitive Science
Skills:
Team Leadership Product Management Requirements Analysis Windows Project Management Microsoft Office Customer Satisfaction Account Management Troubleshooting Quality Assurance Unix Process Improvement Customer Experience Sales Team Building Customer Service Call Centers Social Networking Telecommunications Training Software Documentation Management Cross-functional Team Leadership Customer Retention Sales Operations Leadership Marketing