LiveOps - Melbourne, Florida since Jun 2010
Sr. Program Manager Licensed Insurance Services
LiveOps Jun 2010 - Jul 2011
Sr. Program Manager Outbound
Protocol Global Solutions Nov 2006 - Apr 2010
General Manager
Protocol 2004 - 2006
Director of Client Services
Discover Financial Services 1988 - 2004
Vendor Manager
Education:
Arizona State University 1989 - 1994
Bachelors, Bachelor of Science, Social Sciences, Political Science
Skills:
Call Centers Crm Leadership Account Management Cross Functional Team Leadership Process Improvement Project Management Management Strategy Training Operations Management Team Leadership Customer Service Customer Experience Sales Program Management Team Building Product Marketing Vendor Management Customer Satisfaction Customer Retention Financial Services Business Process Improvement Strategic Planning Business Development Analytics Contact Centers Customer Relationship Management Cloud Computing Sharepoint Call Center Telecommunications
Interests:
Social Services Education Environment Health
Name / Title
Company / Classification
Phones & Addresses
Andy Cotner Owner, Manager, Branch Manager
Protocol Services Acquisition Corp Advertising Agency Business Services · Advertising Agency Commercial Art/Graphic Design Business Services
255 N Sykes Crk Pkwy, Merritt Island, FL 32953 (321)6318852