Senior Manager, Operations at GE Capital, Senior Operations Manager at General Electric, Senior Operations Manager at GE, Senior Manager - Operations at GECC, Senior Manager ~ Operations at GE Capital
Location:
Shawnee, Kansas
Industry:
Financial Services
Work:
GE Capital since 2004
Senior Manager, Operations
General Electric since 2000
Senior Operations Manager
GE since 2000
Senior Operations Manager
GECC since 2000
Senior Manager - Operations
GE Capital since 2000
Senior Manager ~ Operations
Education:
American InterContinental University 2001 - 2004
Skills:
Operational Excellence Customer Service Cross-functional Team Leadership Management Customer Satisfaction Coaching Start-ups Leadership Program Management Vendor Management
Honor & Awards:
Six Sigma Greenbelt Certified
GE RCF Leadership Award Winner (2009)
Two time GE Americas Award Winner (2007/2008)
Four time GE Management 101 Winner (2001/2003)
Industry & Company research Current awareness Market research & analysis using secondary tools for business development & consumer strategies Manage secondary research contracts including budgets Boolean searching of online databases Competitive intelligence Knowledge management Training Devising strategies to facilitate improvement in processes & procedures Researching across most industries Helping develop taxonomies
Interests:
Genealogy. Admin of MO-Clay discussion list on Rootsweb.com Watching old movies and new movies. Love TCM and Netflix. Help update info on IMDB.com. Writing. Gardening. Reading, mostly biographies and non-fiction about the old Hollywood studio system and how that creative industry worked. History. Museums. Theater. Fishing. Cats. Walking. Listening to music, especially jazz, blues, R&B. Went to Europe on a one-way ticket and lived in Brussels, Belguim for 2 years.
kcpl since May 2011
customer service
Comcast 1996 - 2011
Workflow Coordinator
Comcast 1996 - 2011
Work Flow Coordinator
Skills:
Call Center Vendor Management Customer Satisfaction Workforce Management Process Improvement Visio Customer Service Outlook Call Center Development Avaya Access Broadband Salesforce.com Lotus Notes VOD Billing Systems Customer Retention Team Building Team Leadership Call Centers