Humana
Senior It Business Perforamnce and Process Improvement Professional
Humana Jan 2011 - Dec 2017
Process Manager
Humana May 2007 - Jan 2011
Process Consultant
Humana Jun 1996 - May 2007
Program Manager
Cuc Travel Services 1987 - 1992
Customer Service
Education:
Indiana University Southeast 1997 - 1998
University of Phoenix
Skills:
Health Insurance Management Process Improvement Team Leadership Business Process Improvement Business Analysis Insurance Customer Service Budgets Project Management Strategic Planning Team Building Training Change Management Visio Program Management Employee Benefits Cross Functional Team Leadership Managed Care Sdlc Hipaa Six Sigma Software Documentation Call Centers Project Portfolio Management Requirements Gathering