Switchfly, Inc. since May 2013
Product Manager, Agent Tools
Switchfly, Inc. May 2011 - Oct 2012
Implementation Manager
Sawtooth Winery May 2010 - May 2012
Tasting Room & Events Specialist
Connexions Loyalty Travel Solutions Nov 2010 - May 2011
Business Implementation Manager
Connexions Loyalty Travel Solutions May 2006 - Nov 2010
Reservation Automation Specialist
Education:
University of Phoenix - Idaho Campus 2002 - 2005
BS, Business Management
Boise State University 1997 - 1999
Skills:
Travel Management Management Account Management Call Centers Sales Training Leadership Quality Assurance Sabre Testing Product Development E-commerce Leisure Travel Online Travel Airlines Tourism Travel Technology Customer Service Telecommunications Business Travel Hospitality
Honor & Awards:
• Six Sigma, Green Belt I & II
2007 Carlson University Minneapolis, MN
• Introduction to HTML & XML
2007 ExecuTrain of Idaho Boise, ID
GlaxoSmithKline since Aug 1988
Trial Optimization Lead
Education:
St. Joseph's University 2007 - 2013
Master's degree, Pharmaceutical Marketing and Management
Widener University 1997 - 2001
Bachelors, Business Management
Skills:
Change Management Vendor Management Process Improvement Business Analysis Team Leadership Team Building Customer Service Project Management Program Management Software Documentation Project Portfolio Management Business Intelligence ITIL Pharmaceutical Sales Pharmaceutical Industry
Employer Flexible - Houston, Texas Area since Aug 2012
Financial Operations Analyst
Spring Woods Weekday Ministries - Houston, Texas Area Sep 2010 - Jun 2012
Teacher
i.focus corp. - Houston, Texas Area 2001 - 2009
Director of Operations
Hall Kinion - Houston, Texas Area Jun 1999 - Dec 2000
Administrative Assistant
Donovan and Watkins - Houston, Texas Area Jun 1998 - Jun 1999
Clerical/Administrative Temp
Education:
University of Phoenix 2002 - 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Skills:
Onboarding Applicant Tracking Systems Performance Management HRIS Talent Acquisition Recruiting Leadership Employee Benefits Human Resources Payroll