1160 Taft St, Little Chute, WI 54140 • (920)7882172
Appleton, WI
Oshkosh, WI
Work
Company:
Thrivent financial
Oct 2017
Position:
Senior manager, claims operations
Education
Degree:
Bachelors
School / High School:
University of Wisconsin - Fox Valley
1992 to 1997
Specialities:
Business
Skills
Call Center Management • Project Management • Bi Lingual Spanish • Claims Management • Team Building • Training • Team Leadership • Leadership Development • Tactical Planning • Business Process Improvement • Service Level Management • Staffing Coordination • Insurance Claims • Problem Solving • Escalation Resolution
Thrivent Financial
Senior Manager, Claims Operations
Thrivent Financial
Claims Operations Manager
Humana Jul 2006 - Aug 2016
Manager-Operations Customer Care and Claims
Humana Jun 2003 - Jul 2006
Frontline Leader, Individual Medical Products
Humana May 1999 - Jun 2003
Frontline Leader, Small Group Business and Spanish Team
Education:
University of Wisconsin - Fox Valley 1992 - 1997
Bachelors, Business
Skills:
Call Center Management Project Management Bi Lingual Spanish Claims Management Team Building Training Team Leadership Leadership Development Tactical Planning Business Process Improvement Service Level Management Staffing Coordination Insurance Claims Problem Solving Escalation Resolution