Oct 2011 to 2000 Registered NurseSt. Joseph's Hospital Bryan, TX Oct 2010 to Oct 2011 Registered Nurse/Relief Charge NurseRound Rock Medical Center Round Rock, TX Jul 2007 to Oct 2010 Registered Nurse/Relief Charge NursePatient Care Tech Hopewell, VA Mar 2005 to Jun 2007 Registered Nurse/Charge Nurse
Education:
John Tyler Community College Chester, VA 2003 to 2006 AAS in Nursing
Nov 2008 to 2000 Assistant DirectorATT Atlanta, GA Oct 2006 to Oct 2008 DSL Billing SpecialistMCI Atlanta, GA Jun 2003 to Sep 2006 Customer Service RepresentativeVerizon Wireless Atlanta, GA Nov 2001 to Apr 2003 Billing Representative
Education:
University of Phoenix, Atlanta Campus Phoenix, AZ Jan 2009 to Jan 2011 Bachelor of Science in Health Administration
Skills:
17 years of successful experience in account management and customer service with the ability to coordinate projects, meet deadlines, and perform duties with minimal supervision. Possess excellent interpersonal and human relation skills. Have the flexibility to effectively shift between multiple priorities with strong time management skills. Exceptionally organized and disciplined with the ability to maintain confidentiality of sensitive information. Possess the ability to lead, motivate and positively impact others. Professional strengths include strategic planning, staff coaching and development, project and database management, evaluating, formatting, balancing documents and reports, and proficiency in all core customer service functions. Proficient in Windows Vista and XP Professionals; Microsoft Word, Excel, PowerPoint, Outlook, Medical Terminology, HIPPA.
Jan 2008 to 2000 Call Management LeadProgressive IT, Fujitsu Transaction Solutions Frisco, TX May 2006 to Jan 2008 Call ManagerProgressive IT, Fujitsu Transaction Solutions
2007 to 2007 Contract Employee for same teamDealers Finance Source Dallas, TX Feb 2004 to Mar 2006 Finance ManagerNational Electronics Warranty Crestview, FL Jun 2001 to Nov 2004 Customer Service Supervisor