HOFFMANN BROTHERS HEATING, COOLING AND PLUMBING St. Louis, MO Feb 1999 to Aug 2013 Executive Assistant / Customer Service Representative / DispatcherHORMEL FOODS CORPORATION Chesterfield, MO Jan 1984 to Nov 1998 Executive Assistant / Customer Service Representative
Education:
St. Louis Community College Florissant, MO 1995 to 1997 General Studies - Evening ProgramSt. Louis St. Louis, MO 1983 Disploma in 6-Month Advanced Secretarial Program
Skills:
Accomplished executive assistant offering 28 years of administrative assistant, customer service and dispatching experience reporting to the president, vice-president and other members of the management team. Proficient user of MS Office (Word, Excel and Outlook - some experience with Power Point). Exceptional typing speed of 80 wpm. Detail-oriented and exeptional customer service skills. Ability to adapt in fast-pace work environment.
Jan 2011 to Present Tax Processor/Data TranscriberBunny Bear Day Care Center
Nov 2008 to Present ManagerATT Atlanta, GA Oct 2006 to Oct 2008 DSL Billing SpecialistMCI Atlanta, GA Jun 2003 to Dec 2005 Customer Service RepresentativeVerizon Wireless St. Louis, MO Nov 2001 to Apr 2003 Billing Representative
Education:
University of Phoenix Atlanta, GA Oct 2011 Bachelor of Science in Health AdministrationEverest College Atlanta, GA May 2005 to Jun 2005 medical history
Skills:
Capabilities include: Windows 7 Professional, Accounts payable and receivable, Outlook, Data Entry, Medical Terminology, Data Archiving, HIPAA, Coaching and Development
Nov 2008 to 2000 Assistant DirectorATT Atlanta, GA Oct 2006 to Oct 2008 DSL Billing SpecialistMCI Atlanta, GA Jun 2003 to Sep 2006 Customer Service RepresentativeVerizon Wireless Atlanta, GA Nov 2001 to Apr 2003 Billing Representative
Education:
University of Phoenix, Atlanta Campus Phoenix, AZ Jan 2009 to Jan 2011 Bachelor of Science in Health Administration
Skills:
17 years of successful experience in account management and customer service with the ability to coordinate projects, meet deadlines, and perform duties with minimal supervision. Possess excellent interpersonal and human relation skills. Have the flexibility to effectively shift between multiple priorities with strong time management skills. Exceptionally organized and disciplined with the ability to maintain confidentiality of sensitive information. Possess the ability to lead, motivate and positively impact others. Professional strengths include strategic planning, staff coaching and development, project and database management, evaluating, formatting, balancing documents and reports, and proficiency in all core customer service functions. Proficient in Windows Vista and XP Professionals; Microsoft Word, Excel, PowerPoint, Outlook, Medical Terminology, HIPPA.