Chattanooga Bone and Joint May 2018 - Jun 2018
Customer Service Representative
Erlanger Health System 2013 - May 2018
Financial Advocate
Erlanger Health System 2013 - 2014
Patient Access Specialist
Conifer Health Solutions 2011 - 2013
Patient Access Specialist
Hca Physician Services 2005 - 2011
Patient Access Specialist
Education:
Chattanooga State Community College 2014 - 2020
Associates, Psychology
Ashworth College 2015 - 2018
Associates, Psychology
Chattanooga State Community College 2014 - 2016
Associates, Counseling Psychology
Grand Canyon University 2016 - 2016
Bachelor of Applied Science, Bachelors, Bachelor of Arts, Psychology
Dalton High School
Dalton State College
Skills:
Management Strategic Planning Healthcare Clinical Research Medicare Administration Healthcare Management Microsoft Office Microsoft Excel Account Management Healthcare Information Technology Microsoft Access Managed Care U.s. Health Insurance Portability and Accountability Act Team Building Precertifacation Authorization Customer Engagement Patient Advocacy Patient Registration Patient Scheduling Professional Services Employee Loyalty Integrity Microsoft Word Workers' Compensation Claims A/R Collections Customer Satisfaction Customer Service Hospitals Medicaid Revenue Cycle Patient Safety Epic Systems Meditech Passport Availity Dashboard Facet Medical Imaging
Oct 2011 to 2000 Patient RegistrarShrader Security & Lock
2003 to 2000 Owner/Office ManagerHCA
Mar 2005 to Oct 2010 Hospital RegistrarCigna Health Chattanooga, TN Aug 2004 to Feb 2005 Customer Service AssociateConvergys Corporation Chattanooga, TN 1998 to 2000 GSSO Inbound Call Specialist/Customer Relations SupervisorConvergys Corporation
1999 to 1999 Handled Supervisor Take Over CallsAmerican Security Consultants Chattanooga, TN 1996 to 1998 Customer Service and Clerical
Skills:
Very skilled with Meditech,REVRunner/Passport. Price Transparancy, Micro Office,outlook,Bar and other misc Patient account programs
Martinsville School Martinsville TX 1980-1994, Dixon High School Holly Ridge NC 1998-2002
Community:
Matt Henne, Tim Wallace, Kathleen Fairbanks, Michael Thornton, Alan Solano, Steven Hill, Andrea Greer, James Edens, Katarina Salvetti, Daniel Lemere, Sherry Thoman