Elan Financial Services
Senior Marketing Project Manager
Rbc Correspondent Services and Rbc Advisor Services
Marketing and Communications Manager
Thomson Reuters Jan 2012 - May 2018
Customer Success Manager - Customer Advocacy
Wells Fargo Advisors Aug 2008 - May 2010
Marketing Consultant and Project Manager
Wells Fargo Aug 2006 - May 2008
Marketing Analyst
Education:
The College of St. Scholastica 2016
Bachelors, Business Administration, Management, Business Administration and Management
The College of St. Scholastica 2004 - 2015
Bachelors, Business Management
Skills:
Customer Service Budgets Project Management Corporate Communications Marketing Communications Planning Advertising Direct Marketing Marketing Event Planning Rewards Programs Customer Satisfaction Customer Acquisition Marketing Loyalty Programs Logo Design Strategic Partnerships Financial Services Customer Experience Customer Engagement Sox Compliancy Community Outreach Compliance Account Reconciliation Financial Reporting Financial Markets Financial Risk New Business Development Business Development Business Planning Business Process Improvement Business Strategy Online Marketing Marketing Management Brand Management Corporate Events Corporate Branding Consulting Internal Communications Cold Calling Salesforce.com Sales Presentations Sales Voice of the Customer Solution Implementation Sap Filemaker Financial Sponsors Sponsorship Programs Personal Branding Siebel 7.X Microsoft Office Customer Success Business To Business Customer Retention Communications Planning Event Planning Customer Advocacy Dispute Resolution Escalation Resolution
Wells Fargo Advisors St. Louis, MO May 2010 to Jun 2011 Premier Services - Business Development Group - Project Manager II, Assistant Vice PresidentWells Fargo Advisors St. Louis, MO 2008 to 2010 MarketingWachovia Securities Richmond, VA 2006 to 2008 Marketing Services - Marketing AnalystMarshall BankFirst Minneapolis, MN 2005 to 2006 Credit/Risk Management - Loan Account ManagerWells Fargo Commercial Mortgage Finance Minneapolis, MN 2001 to 2005 Consultant - Loan Servicing ConsultantWells Fargo Treasury Management Minneapolis, MN 2000 to 2001 Dedicated Client Service ConsultantWells Fargo Home Mortgage Bloomington, MN 1999 to 2000 Borrower Counseling Representative - Collections RepresentativeNorwest Bank NA Saint Paul, MN 1998 to 1999 Phone Banker - Customer Service Representative
Education:
College of St. Scholastica Saint Paul, MN Jan 2003 to Jan 2006 Bachelor of Arts in Management and Marketing
Skills:
Customer Service, Project Management, Administrative, Creative, Marketing Agency, Media Planning, Event Planning, Event Management, Sales, Business Development, Microsoft Office Suite, SharePoint, Siebel, CRM, Customer Relations, Strategic Marketing, Content Writing, Compliance, Risk Management, RightFax, Construction Management, Loan Administration, Account Management, Relationship Management and Salesforce.Com