Beau Rivage Resort & Casino
Director of Call Center Operations
Beau Rivage Resort & Casino Mar 2008 - Oct 2008
Customer Care Quality Assurance and Training Manager
Beau Rivage Resort & Casino Aug 2004 - Mar 2008
Customer Care Assistant Reservations Manager
Beau Rivage Resort & Casino Aug 2004 - Mar 2008
Customer Care Operations Manager
Education:
Mississippi Gulf Coast Community College 1996 - 2000
Associates, Liberal Arts, Humanities, General Studies
Skills:
Customer Service Hospitality Vip Resorts Gaming Industry Casino Gaming Casino Gaming Teamwork Communication Talent Management Coaching Employee Learning and Development Employee Training Human Resources L&D Leadership Mentoring People Development Staff Development Training and Development Life Skills Personal Development
Certifications:
Managing A Diverse Team Using Questions To Foster Critical Thinking and Curiosity Learning From Failure Developing Cross-Cultural Intelligence
My favorite aspects of quilting are designing new projects and putting colors together. Recently I've been focusing on improving my freemotion quilting, and trying to finish up more projects!
Castro Valley Elementary School Castro Valley CA 1967-1972, Indian Valley Elementary School Walnut Creek CA 1972-1973, Walnut Creek Intermediate School Walnut Creek CA 1973-1975
Battle Creek Elementary School Battle Creek NE 1972-1977, Central Elementary School Lincolnton NC 1977-1979, East Lincoln Junior High School Lincolnton NC 1979-1981
Community:
Anthony Hoffmann, Amy Weisman, Kathrynn Taylor, Katie Taylor, Susan Stohler, Kait Niar, Jessica Cox, Dean Vish, Kayla Werner, Sheila Wagner