Arraya Solutions
Service Desk Incident Coordinator
Almac Group Mar 2017 - Apr 2018
Service Desk Supervisor
Villagecare Aug 2015 - Feb 2017
Service Desk Manager
Villagecare Aug 2012 - Aug 2015
Help Desk Supervisor
Villagecare Nov 1, 2011 - Nov 2012
Desktop Support Technician
Education:
Thomas Edison State University 2016 - 2018
Bachelors, Bachelor of Business Administration, Computer Science
New Jersey Institute of Technology 2012 - 2014
Pc Age Career Institute 2010 - 2012
Pc Age Career Institute 2010 - 2011
School of Continuing Education
Bachelors, Bachelor of Arts
Skills:
Team Leadership Healthcare Information Technology Project Management Project Planning Team Management Active Directory A+ Certified Professional System Administration Windows 7 Software Documentation Microsoft Office Vmware Windows Xp Pro Windows 8 Windows Xp Healthcare Healthcare Management Managed Care Customer Service Emr Hipaa Hospitals Medicaid Medicare Home Care Management Leadership Itil V3 Foundations Certified Hdi It Management It Service Management It Service Delivery Service Delivery Change Management Training Microsoft Word Public Speaking Technical Support Itil Team Building Healthcare Information Technology Electronic Medical Record Software Installation U.s. Health Insurance Portability and Accountability Act Nonprofits System Deployment Computer Hardware Software As A Service Service Now System Administration