Barry Shapiro - Franklin MI, US Anita Sharpe - Lapeer MI, US
Assignee:
EnterActLLC
International Classification:
G06F007/00
US Classification:
707/100000
Abstract:
The present invention relates to a highly customizable CRM system that can: utilize iterative scripts to interact with existing and potential customers (collectively “customers”). Customer responses to scripted questions can be stored and ranked in a database. The invention supports decision trees automatically linking future actions to feedback provided by the customer. Numerical values can be attributed to customer responses in accordance with predetermined criteria set by the user. An overall customer value can be generated from the aggregate responses of a customer. A customer rating can be generated by applying the customer value to a predetermined threshold. Decision trees can also link response values, customer values, and customer ratings to future customizable events. Decision trees can be embedded in a particular script, and decision trees can also span across several different scripts. The invention utilizes a database incorporated vertically-based database tables; a structure that supports the ability to easily add database columns.
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Anita Sanchez: Learning from the Four Sacred ...
Anita Sanchez, a 2017 NAIS People of Color Conference speaker and auth...
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stylin'
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Childhood
Photos: Anita Sharpe Song: Paul Simon.
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Anita Sharpe
About:
I was born in Washington, D.C. I went to Anacostia High School. Got out of high school in 77. I'm black, I have light brown eyes and light skined. lol No kids and never married. But I have l...