Conres
Customer Success Manager
Cisco
Senior Project Manager, Customer Experience
Ab Telspecialists Apr 2002 - Sep 2012
Senior Telecommunications Project Manager and Consultant
Verizon 2002 - 2009
Telecommunications Project Leader
Partners Healthcare Jan 2001 - Mar 2002
Telecommunications Manager
Education:
University of Massachusetts Boston 1982 - 1985
Bachelors, Bachelor of Science, Management
Aquinas Junior College 1980 - 1982
Associates
Skills:
Telecommunications Vendor Management Project Management Analysis Voip Integration Contract Negotiation Team Leadership Process Improvement Managed Services Customer Service System Administration Unified Communications Budgets Internet Protocol Business Process Improvement End User Training Networking Call Centers Team Management Operations Management Management Wireless Enterprise Software Contact Centers Wireless Technologies Forecasting and Planning Policy/Procedure Development System Design Budgeting Mentoring Collaboration Solutions