At&T Jul 2006 - Mar 2008
Assoc Manager Fraud Investigator
At&T & Bellsouth 1984 - 2008
Allumni
At&T 1984 - 2008
At and T Calling Card and Credit Card Fraud Investigator
At&T 1999 - 2006
Human Resources Specialist
1999 - 2006
Hcm Helpdesk Analyst
Education:
C. F. Vigor High School
Coastal Training Institute
Coastal Training Business College
Coastal Training Institute Business College
Skills:
Customer Retention Customer Service Problem Solving Process Improvement Negotiation Research Decision Making Skills Escalation Analysis Policy Call Center Billing Customer Satisfaction Customer Relations Customer Experience Telecommunications Sales Support Compliance Documentation Security Microsoft Office Account Management Data Analysis Quality Assurance Employee Relations Coaching Outlook Software Documentation Leadership Onboarding Training Call Centers Microsoft Excel Human Resources Team Leadership Program Management Team Building Management