- Fort Worth TX, US Annette G. Hernandez - Keller TX, US Gaurav H. Nasit - Irving TX, US Paul I. P. Piemonti - Fort Worth TX, US
International Classification:
H04L 12/58 G06Q 50/00 G06Q 30/00
Abstract:
A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.
Nov 2011 to 2000 ConsultantCity of New York Comptroller's Office New York, NY Mar 2002 to Dec 2009 Executive Director Equal Employment Opportunity and Facilities/Support ManagerNew York City Board of Education
Jan 2001 to Mar 2002 Special Assistant to the PresidentOffice of Parent Advocacy
Jul 2000 to Jan 2001 Deputy DirectorChancellor's Office
Nov 1998 to Jul 2000 Executive Offices and SuperintendentsNew York City Board of Education New York, NY Nov 1997 to Oct 1998 Special Assistant to Board MemberNeighborhood Women of Williamsburg
Sep 1995 to Nov 1997 Executive DirectorNeighborhood Women Brooklyn, NY Sep 1991 to 1993 Program DirectorPuerto Rican /Latino Education Roundtable Hunter College
Nov 1987 to Jun 1990 Assistant Director
Education:
Cornell University ILR School of Professional Development Jun 2004 Certificate in EEO StudiesBaruch College-City University of New York Jun 2002 CertificateHunter College-City University of New York 1991 to 1999 B.A. in Sociology
LPS-LSI Title Grapevine, TX Jul 2012 to Jul 2012 Escrow Assistant- ContractBCforward-Accenture- Sr. Claim Processor (Contract) San Antonio, TX Feb 2011 to Dec 2011 Sr.Claim ProcessorAmerisave Mortgage
Sep 2010 to Jan 2011 Mortgage Processor (Contract)Indymac Federal Bank/ One West Bank Austin, TX Apr 2008 to Dec 2009 Loan CounselorESO Solutions
Nov 2006 to Apr 2008 EMS Cash Posting Specialist (Contract)Texas Hospital Association
Nov 2005 to Nov 2006 Sr Accounts Payable CoordinatorCovantage
Mar 2005 to Nov 2005 Accounting/Finance Associate (Contract)
Education:
Austin Community College Austin, TX Dec 2003 Certificate in Accounting
Two children stood outside a home and watched as police shined flashlights across the sidewalk and placed evidence markers near shell casings. The children caught Annette Hernandezs eye as she walked past.