Annette L Kazmierczak

Director Catastrophe And Workforce Management

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Location:

Hartford, CT

Industry:

Insurance

Work:

Keurig Green Mountain, Inc. Nov 2008 - Apr 2014
Director Customer Care Call Center
Travelers Nov 2008 - Apr 2014
Director Catastrophe and Workforce Management
Green Mountain Coffee Roasters Oct 2007 - Nov 2008
Manager Customer Care Call Center Operations
Liberty Mutual Insurance Jan 2004 - Apr 2007
Manager - Call Center Shared Services
Liberty Mutual Insurance Jan 1997 - Jan 2004
Assistant Director Claims Call Center Operation

Education:

Skills:

Management
Leadership
Call Centers
Forecasting
Training
Process Improvement
Project Management
Customer Service
Team Building
Cross Functional Team Leadership
Sales Management
Budgets
Sales
Operations Management
New Business Development
Call Center
Customer Service Management
Crm
Business Process Improvement
Cross Functional Team Building
Business Development
Budgeting

Certifications:

Ciac

Annette Kazmierczak

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Director - Customer Care Call Center Operation At Green Mountain Coffee Roasters

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Position:

Director - Customer Care Call Center Operation at Green Mountain Coffee Roasters

Location:

Burlington, Vermont Area

Industry:

Consumer Services

Work:

Green Mountain Coffee Roasters since Oct 2007
Director - Customer Care Call Center Operation
Liberty Mutual Insurance Jun 1980 - Apr 2007
Asst Director - Claims Call Center Operations

Skills:

Team Building
Project Management
Call Center
Leadership Development
Process Improvement
Customer Service
Decision
Plannning
Communication
Coaching Staff
Staff Development
Key Performance Indicators
Performance Management
Management
Operations Management
Sales Management
Budget
Staffing Plans
Call Centers
Cross-functional Team Leadership
Business Continuity Planning
Crises Management Skills
Leadership
Direct Sales