Baptist Health (Ky)
Patient Connection Hub Access Manager-Surgery
Payment Alliance International Jun 2012 - Dec 2013
Customer Service Manager
Republic Bank Jun 2012 - Dec 2013
Assistant Vice President, Contact Center Manager
Bank of America Oct 2006 - Oct 2011
Unit Manager- Vice President
National Processing Company Apr 2000 - Oct 2006
Customer Service Unit Manager
Education:
University of Phoenix 2010 - 2014
Bachelors, Business Management
Skills:
Process Improvement Training Management Customer Satisfaction Banking Credit Cards Team Building Call Centers Performance Management Employee Engagement Recruiting Relationship Management Interviews Payments Payment Card Processing Customer Retention Debit Cards Customer Experience Vendor Management Credit Call Center Development Six Sigma Time Management Merchant Services Financial Services Human Resources Team Leadership Electronic Payments Forecasting Green Belt Operations Management Contact Centers Organizational Leadership Internal Communications Call Center Associate Development Business Communications Bankcard Volunteering Youth Engagement