Xerox Oct 2013 - May 2015
Senior Transaction Processor
American Airlines Bradley International Airport Oct 2013 - May 2015
Customer Service Agent
American Airlines Oct 2013 - May 2015
Customer Service Agent
Education:
Ramapo College of New Jersey 1973 - 1978
Bachelors, Psychology
Skills:
Airline Management Sabre Commercial Aviation Airlines Aviation Airports Flights Line Maintenance Airline Reservations Airline Ticketing Civil Aviation Iata Customer Retention Aircraft Airworthiness Travel Aircraft Maintenance Fitness Training Flight Safety Business Process Improvement Employee Training Ground Handling Powerplant Aircraft Systems Emergency Spill Response Hazardous Materials Training Hazard Communications Ground Security Coordinator Hazmat Response
Interests:
Social Services Civil Rights and Social Action Politics Education Environment Human Rights Health
American Airlines Windsor Locks, CT Jul 2010 to Nov 2012 Baggage Service SupervisorAmerican Airlines Windsor Locks, CT Jul 2008 to Jul 2010 Relief Customer Service ManagerAmerican Airlines Windsor Locks, CT May 1991 to Jul 2004 Customer Service AgentAmerican Airlines Hartford, CT Jul 1978 to May 1991 Reservation Sales Agent
Education:
Ramapo College Mahwah, NJ 1978 BA in Psychology
Skills:
Microsoft Word, Microsoft Outlook, Scheduling, Training, Hazmat Trained, Ground Security Coordinator.