Anthony Dasari

US Patent:

20110238582, Sep 29, 2011

Filed:

Mar 23, 2010

Appl. No.:

12/729672

Inventors:

Anthony J. Dasari - Austin TX, US
Michael R. Head - Tarrytown NY, US
Anca Sailer - Scarsdale NY, US
Hidayatullah Habeebullah Shaikh - Mohengan Lake NY, US
Manu Sharma - Karnataka, IN
Mahesh Viswanathan - Yorktown Heights NY, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06Q 50/00
G06Q 30/00
G06Q 10/00
G06F 15/173
G06F 21/20

US Classification:

705 80, 705400, 709224, 726 15, 705 265

Abstract:

In accordance with one aspect of the embodiments of this invention there is a method to initiate remote managed infrastructure services for a customer infrastructure site. The method includes, in response to an inquiry from a potential customer, provisioning the potential customer with a remote managed infrastructure services software client; using the provisioned software client, performing an automated process to detect specifics of a customer information technology infrastructure; in response to the customer confirming the detected specifics of customer information technology infrastructure, configuring a remote managed infrastructure service to monitor and manage all or a subset of the detected and confirmed customer information technology infrastructure.