Consumers Energy
It Risk and Compliance Lead
Consumers Energy
Service Catalog and Configuration Manager
Acro Service Corp Sep 2015 - Feb 2016
It Configuration Manager
Hcl Technologies Jan 2014 - Sep 2015
Associate Manager
Hcl Technologies Feb 2012 - Jan 2014
Service Desk Lead
Education:
Siena Heights University 2012 - 2014
Bachelors, Computer Information Systems, Management
Internship – Hillsdale Community Health Center 2011
Baker College Business and Corporate Services 2008 - 2011
Skills:
Troubleshooting Itil Service Desk Information Technology Active Directory It Service Management Project Management Management Computer Hardware Business Process Business Analysis Vmware Incident Management Networking Visio Software Documentation It Operations Sap Windows Server Program Management Requirements Analysis Sharepoint System Administration System Deployment It Strategy Microsoft Exchange Process Analysis Disaster Recovery Team Leadership Process Improvement Business Process Improvement Quality Reporting Vendor Management Training Change Management Lean Six Sigma Service Level Management Information Risk Information Management Business Case Six Sigma