Time Warner Cable - Garfield Hts since Mar 1994
Customer Care Instructor
Education:
Ohio Media School 2008 - 2009
Cleveland State University 1994
Cleveland School of the Arts 1989
Skills:
Customer Satisfaction Call Centers Customer Service Public Speaking Training Leadership Team Building Microsoft Office Coaching Process Improvement Motivational Speaking Video Editing Videography Radio Broadcasting Instructional Design Instructor Led Training Customer Experience Customer Retention Management Adult Learning Theory Cable Television Digital Cable Cable Modems Billing Systems Billing Process Video Production Instructor Certified Blended Learning Learning Management Hdtv Telecommunications Team Leadership Contact Centers Icoms Silverlight Atg Portal Business Process