Sophos Oct 2011 - Mar 2015
Manager, Technical Support Escalations North America
Sophos 2008 - 2011
Manager, Technical Support Us
Sophos 2007 - 2008
Professional Services Engineer
Sophos 2006 - 2007
Technical Support Escalations Engineer
Sophos May 2005 - 2006
Technical Support Engineer
Education:
Clark University 2001 - 2003
The Art Institutes 1998 - 2000
Salem State University 1993 - 1994
Skills:
Technical Support Security Computer Security Network Security Cloud Computing Enterprise Software Antivirus Virtualization Encryption Saas Support Management Windows Networking Endpoint Security Servers Linux Firewalls Windows Server Sophos Storage Vmware Operating Systems Active Directory Information Security Escalations Management Dns Tcp/Ip Enterprise Anti Virus System Deployment Disaster Recovery Customer Satisfaction Microsoft Exchange Customer Retention Internet Security Hardware Vpn Dlp Instructor Led Training Customer Experience Vmware Esx Professional Services Conflict Resolution Distributed Team Management Project Planning Team Management Software As A Service Solution Selling Management Process Improvement Operations Management
Certifications:
A+ Network+ Linux+ Microsoft Certified Professional Microsoft Certified Systems Administrator
Monsignor Donovan High School Toms River NJ 1991-1995
Community:
Sandra Stephens, Betty Jannarone, Amanda Miller, Chris P, Ron Fanelli, Tommasina Andrade, Gary Olsen, Edward Drago, Joseph Buttermark, David Lapinski, Larry Hamberger
Dawn Raymond, Maria Esteves, Mingmei Frick, Maria Sansolo, Lucy Pinto, Annamarie Giordano, Victoria Tiburzi, Dawn Cima, Mario Carone, Cheryl Buchner, Chanda Guardascione