Mass Markets
Vice President
Defenders Aug 2015 - Sep 2016
Vice President of Call Center Sales
Wells Fargo Home Mortgage Oct 1, 2011 - Aug 2015
Vice President, Operations
Centurylink Oct 2007 - Jul 2011
General Manager and Regional Director, East Region Consumer Sales and Service
Consumer Sales & Service Oct 2007 - Dec 2008
General Manager
Education:
Central College 1982 - 1986
Central College
Bachelors, Bachelor of Arts, Business Management
University of Iowa
Masters, Business Administration
Skills:
Call Centers Customer Satisfaction Customer Experience Process Improvement Management Workforce Management Leadership Telecommunications Call Center Team Leadership Training Strategic Planning Vendor Management Sales Program Management Account Management Forecasting Human Resources Quality Assurance Direct Sales Sales Operations Customer Retention Employee Engagement Sales Management Sales Process Business Analysis Product Marketing Business Process Improvement