Skills:
CUSTOMER SERVICE SPECIALIST with over ten years experience in a variety of customer service relation positions. Excellent team leadership skills and ability to communicate effectively with diverse populations. Excel in busy work environments; detail oriented. High organized individual who is more than capable of representing the organization in a pleasant and professional manner. Strong customer relations experience that is transferrable to serve in a position requiring interpersonal skills, accountability and positive public representation. Exceptional ability to effectively multi-task several intricate assignments with tight deadlines. Strong ability to establish successful working relationships both internally and externally. Excellent organization and coordinating skills, and ability to analyze and problem solve efficiently. KEY AREAS OF ACCOMPLISHMENTS -Adept at inspiring confidence, calm under pressure, with accountability, credibility and authenticity. -Excel in fast paced environment, working well with a team or independently to achieve production goals and consistently exceed quota. -Commended by supervisor for flexibility in changing work hours when asked and filling in for absent employees. -Significantly improved staff morale and teamwork, resulting in high productivity and overall production for entire organization. AREAS OF EXPERTISE Conferred with customers via telephone or in person to provide information regarding products or services, taking or entering orders, cancelling accounts, or obtaining details of complaints. Solicited sales of new or additional services or products. Greeted persons entering establishment, determining nature and purpose of visitation, and directing or escorting them to specific destinations. Filed and maintained records. Described merchandise and explained usage, operation, and care of merchandise to customers. Computed sales prices, total purchases and received and processed cash or credit payment. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Maintained clean and orderly checkout area while completing other general tasks such as mopping floors and emptying trash cans.