4311 N Grand River Ave, Lansing, MI 48906 • (517)3729597
Work
Company:
Grand ledge ford lincoln
Oct 2012
Position:
Customer service
Education
School / High School:
Career Quest Learning Center- Lansing, MI
2010
Specialities:
PC / Microsoft Office Specialist in Computer Application Programs / Professional Development / Other General Courses
Skills
Microsoft Office Specialist - Master Cer... • Excel • Power Point & Outlook: am also famil... • multi-line telephone - Fax • copy machines - Customer Service backgro...
Grand Ledge Ford Lincoln Oct 2012 - Mar 2013
Customer Service and Receptionist and Telephone Operator and Cashier
Career Quest Learning Centers, Inc. Dec 2010 - Jun 2011
Graduate
United States Postal Service Apr 1989 - Nov 2010
Collections Coordinator
Lake Trust Credit Union Dec 1974 - Apr 1989
Loan Officer and Collection Agent and Loan Interviewer and Receptionist and Telephone Operator
Education:
Career Quest Learning Center 2010 - 2011
Lansing Community College
Skills:
Quickbooks Spreadsheets Powerpoint Budgets Payroll Process Improvement Process Scheduler Time Management Supervisory Skills Policy Team Building Conflict Resolution Customer Service Microsoft Office
Oct 2012 to Mar 2013 Customer ServiceUNITED STATES POSTAL SERVICE
Aug 2010 to Nov 2010 Sales and Service AssociateUNITED STATES POSTAL SERVICE Lansing, MI Apr 1989 to Nov 2010 Various Positions within Postal Service over 21.5 years of serviceUNITED STATES POSTAL SERVICE
Jul 1995 to Aug 2001 Various Temporary AssignmentsUNITED STATES POSTAL SERVICE
Jun 1990 to Jul 1995 Automated Mark Up ClerkUNITED STATES POSTAL SERVICE
Apr 1989 to Jun 1990 Letter CarrierSTATE EMPLOYEES CREDIT UNION
1973 to 1989 Various Positions - Loan Officer
Education:
Career Quest Learning Center Lansing, MI 2010 to 2011 PC / Microsoft Office Specialist in Computer Application Programs / Professional Development / Other General CoursesLansing Community College Lansing, MI No Degree - Over 50 credit hours in Computer Support / Criminal Justice
Skills:
Microsoft Office Specialist - Master Certification (Have certifications in Word, Excel, Power Point & Outlook: am also familiar with Access - Keyboarding (55 wpm), multi-line telephone - Fax, copy machines - Customer Service background over 30 yrs.