Benjamin V Anderson

US Patent:

20200382452, Dec 3, 2020

Filed:

Aug 17, 2020

Appl. No.:

16/995629

Inventors:

- San Francisco CA, US
Yue Zhao - Orinda CA, US
Weikang Wan - Foster City CA, US
Togan Adrien Olczak - San Francisco CA, US
Marcus Bertilson - San Francisco CA, US
Benjamin Robert Anderson - San Francisco CA, US

International Classification:

H04L 12/58
G06F 40/186
G06Q 10/06
H04L 29/08
G06Q 30/02

Abstract:

A server automatically generates a response on behalf of a first user to a request received from a second user. The server receives configuration information for configuring automatic response generation for the first user, including information identifying the first user, information specifying a type of service provided by the first user including a plurality of parameters that define details for the service, and information providing an availability of the first user to provide the specified type of service. A request is received from the second user. The first user is selected from multiple users to respond to the request. A response is automatically generated using at least some of the received configuration information. The response is automatically transmitted to the second user on behalf of the first user.

US Patent:

20180227250, Aug 9, 2018

Filed:

Feb 6, 2018

Appl. No.:

15/890287

Inventors:

- San Francisco CA, US
Yue Zhao - Orinda CA, US
Weikang Wan - Foster City CA, US
Adrien Olczak - San Francisco CA, US
Marcus Bertilson - San Francisco CA, US
Benjamin Robert Anderson - San Francisco CA, US

International Classification:

H04L 12/58
H04L 29/08
G06F 17/24

Abstract:

A server automatically generates a response on behalf of a first user to a request received from a second user. The server receives configuration information for configuring automatic response generation for the first user, including information identifying the first user, information specifying a type of service provided by the first user including a plurality of parameters that define details for the service, and information providing an availability of the first user to provide the specified type of service. A request is received from the second user. The first user is selected from multiple users to respond to the request. A response is automatically generated using at least some of the received configuration information. The response is automatically transmitted to the second user on behalf of the first user.