- Oakland CA, US Peter Christian Varadi - El Cerrito CA, US Robert W. Thronson - San Mateo CA, US Benjamin Casey - Tracy CA, US James Patrick Rynne - Lafayette CA, US Cedric J. Clotilde - Hayward CA, US
A computer implemented method and system for an automated customer service platform with human augmented conversational interleaving is disclosed. The method comprises estimating a latent load of the air in a zone being disinfected; selecting a set of one or more control from a plurality of control that is expected to improve the optimization metric; optimizing a metric for the set of allowable control; and changing the setpoints of the set of control when the optimized metric has converged.