Benjamin Gerard Husser

US Patent:

20110320583, Dec 29, 2011

Filed:

Jun 24, 2010

Appl. No.:

12/823116

Inventors:

Myles Parker - Monument CO, US
Caroline Dinan Horner - Darien CT, US
Benjamin Gerard Husser - Conyers GA, US
John Yakemovic - Atlanta GA, US
Jeffrey Meyers - Liburn GA, US

Assignee:

Dish Network L.L.C. - Englewood CO

International Classification:

G06F 15/16

US Classification:

709224

Abstract:

Monitoring user activity on a mobile device is described. In one aspect, video content is received and played to a user of the mobile device. The monitoring activity detects an interruption of playback of the video content and determines an event associated with the interruption. The event is stored in the mobile device and communicated to a remote device.

US Patent:

20190356562, Nov 21, 2019

Filed:

May 21, 2018

Appl. No.:

15/985123

Inventors:

- Englewood CO, US
Duncan McCloud - Aurora CO, US
Dave Downing - Castle Rock CO, US
Benjamin Husser - Centennial CO, US
Bishnu Panda - Parker CO, US

International Classification:

H04L 12/24
H04L 12/58
H04L 29/06
G06F 9/54
G06F 9/451

Abstract:

Various arrangements are presented for allowing a remote expert to assist a customer relationship management (CRM) agent. A CRM system may present details about an accessed customer account and an option to remotely contact an expert, wherein the expert has more access rights to a CRM communication system than the CRM agent. A request to contact the expert and a selection of a subject matter from a plurality of subject matters may be received. The request may be routed to the expert based on expert routing rules enforced by the CRM communication system. A chat communication session with the expert may be initiated. The expert CRM client system may be caused to access the customer account. Details about the accessed customer account and a chat interface to communicate with the CRM agent may be output.

US Patent:

20180131681, May 10, 2018

Filed:

Oct 19, 2017

Appl. No.:

15/788058

Inventors:

- Englewood CO, US
Benjamin Gerard Husser - Centennial CO, US

International Classification:

H04L 29/06

Abstract:

Devices, systems and methods for authenticating a user to access electronic content include use of a processor configured to identify a technical condition for the content, access distributor logic providing a first release of the technical condition, receive a request from a subscriber to transfer the first release to an identified user, determine whether to approve or deny the request, and when approved, provide a device associated with the identified user with an authentication that permits the identified user to activate the first release and access the electronic content, and a database that stores the technical condition.

US Patent:

20140317274, Oct 23, 2014

Filed:

Jan 15, 2014

Appl. No.:

14/156220

Inventors:

- Englewood CO, US
Caroline Dinan Horner - Darien CT, US
Benjamin Gerard Husser - Conyers GA, US
John Yakemovic - Atlanta GA, US
Jeffrey Meyers - Lilburn GA, US

Assignee:

DISH Network L.L.C. - Englewood CO

International Classification:

H04L 29/08
G06F 11/34

US Classification:

709224

Abstract:

Monitoring user activity on a mobile device is described. In one aspect, video content is received and played to a user of the mobile device. The monitoring activity detects an interruption of playback of the video content and determines an event associated with the interruption. The event is stored in the mobile device and communicated to a remote device.