Benjamin W Morgan

US Patent:

20170004560, Jan 5, 2017

Filed:

Sep 16, 2016

Appl. No.:

15/267145

Inventors:

- Atlanta GA, US
ADAM J. CARLEY - ATLANTA GA, US
VINCENT G. ZAPPA - ATLANTA GA, US
STEVEN S. NEEL - ATLANTA GA, US
SANG VENKATRAMAN - ATLANTA GA, US
BENJAMIN E. MORGAN - DORAVILLE GA, US
SEATON G. BAILEY - ATLANTA GA, US
STUART H. CHILDS - ATLANTA GA, US
TAYLOR M. SANDUSKY - ATLANTA GA, US
LISA ROMERO - ELLENWOOD GA, US
GRANT STEVENS - ATLANTA GA, US
KYLE L. CLEMENTS - ATLANTA GA, US

International Classification:

G06Q 30/06
G06N 99/00
G06N 5/00

Abstract:

A system and method for dynamically obtaining and evaluating information to optimize the generation of vehicle suggestions for a customer. A profile based on an initial set of information received from a user is created. Metrics are generated based on the profile information. Upon receiving a vehicle request, the profile and the request are analyzed in view of available vehicles. A customer's response to the vehicle suggestion list, as well as events triggered by a perceived need for additional information result in the dynamic adjustment of the profile and thus, the generated metrics.

US Patent:

20170004561, Jan 5, 2017

Filed:

Sep 16, 2016

Appl. No.:

15/267150

Inventors:

- ATLANTA GA, US
ADAM J. CARLEY - ATLANTA GA, US
VINCENT G. ZAPPA - ATLANTA GA, US
STEVEN S. NEEL - ATLANTA GA, US
SANG VENKATRAMAN - ATLANTA GA, US
BENJAMIN E. MORGAN - DORAVILLE GA, US
Eric R. Kraar - ATLANTA GA, US
Christopher M. Howie - ATLANTA GA, US
James F. Heller - ATLANTA GA, US
David W. Hallum - Atlanta GA, US
Ashish Trehan - ATLANTA GA, US
KYLE L. CLEMENTS - ATLANTA GA, US

International Classification:

G06Q 30/06
G06N 5/00
G06N 99/00

Abstract:

A system and method to generate and maintain interaction with a customer by evaluating customer initiated messages and telematics data to obtain information used to generate response messages and, further, generating conversation initiating messages autonomously in an effort to solicit response messages from a customer.