Director of call center operations/consultant work
Education
School / High School:
University Of Phoenix
2004
Skills
Leadership • Customer Service • Sales • Call Centers • Team Building • Strategic Planning • Process Improvement • Operations Management • Budgets • Customer Satisfaction • Project Management • Lead Generation • Program Management • Performance Management • Business Development • Management • Quality Assurance • Budgeting • Os X • Business Process Improvement • Mac Os • Account Management
Interests
Jewelry Making • Cooking • Spending Time With Family • Running • Tennis
Softengine
Business Development
Inside Out Solutions, Llc Aug 1, 2015 - Jul 2018
Business Development Executive
Oliphant Financial Llc Oct 2011 - Feb 2014
Assistant Vice President of Operations
Tampa Bay Times - Times Publishing Co 2007 - 2011
Call Center Supervisor and Trainer - Inbound Customer Service and Sales
Pgt Industries 2000 - 2007
Accounts Receivable Specialist
Education:
University of Phoenix
Skills:
Leadership Customer Service Sales Call Centers Team Building Strategic Planning Process Improvement Operations Management Budgets Customer Satisfaction Project Management Lead Generation Program Management Performance Management Business Development Management Quality Assurance Budgeting Os X Business Process Improvement Mac Os Account Management
Interests:
Jewelry Making Cooking Spending Time With Family Running Tennis
Buckeye Defense Products (Newbiznow) Sarasota, FL Jun 2014 to Jul 2014 Director of Call Center Operations/Consultant WorkOliphant Financial, Lakewood Ranch
2011 to 2014 Assistant Vice President of OperationsTampa Bay Times Saint Petersburg, FL 2007 to 2011 Call Center SupervisorPGT Industries Venice, FL 2000 to 2007 Account Collections RepresentativeEarly Career Progression