Disaster Recovery • Citrix • System Administration • Help Desk Support • Active Directory • Banking • Microsoft Exchange • Troubleshooting • Customer Service • Windows Server • Technical Support • Windows 7 • Microsoft Office • Microsoft Excel • Powerpoint • Tcp/Ip • Tutoring • Data Analysis • Data Entry • User Acceptance Testing • User Experience • Documentations • Document Review • Sales • Sales Process • Training • Tcp/Ip Protocols • Tcp • Itil • Sharepoint • Computer Hardware • Visio • Servers • Documentation
Montefiore Medical Center
System Support Specialist
Unfcu Jun 2011 - Aug 2013
It Analyst and System Support Specialist
United Nations Jan 2011 - Jun 2011
It Helpdesk
Unfcu Feb 2009 - Jun 2011
Member Service Representative 2
Unfcu Jun 2008 - Feb 2009
Member Service Representative 1
Education:
Medgar Evers College, Cuny 2004 - 2008
Bachelors, Bachelor of Arts, Telecommunications, Management
Antigua State College 1998 - 1999
Antigua Grammar School
Baruch College
Skills:
Disaster Recovery Citrix System Administration Help Desk Support Active Directory Banking Microsoft Exchange Troubleshooting Customer Service Windows Server Technical Support Windows 7 Microsoft Office Microsoft Excel Powerpoint Tcp/Ip Tutoring Data Analysis Data Entry User Acceptance Testing User Experience Documentations Document Review Sales Sales Process Training Tcp/Ip Protocols Tcp Itil Sharepoint Computer Hardware Visio Servers Documentation