Senture, Llc Jun 2012 - Nov 2012
Site Director
Pomeroy Jun 2012 - Nov 2012
Service Desk Manager
Deloitte 2006 - 2008
Lead Consultant
Sitel 2004 - 2005
Consultant
At&T 1969 - 1998
Manager
Education:
Northern Kentucky University 1970 - 1979
Bachelors, Bachelor of Science, Business
Skills:
Bpo Vendor Management Outsourcing Contact Centers Call Center
Interests:
Collecting Antiques Exercise Sweepstakes Nascar Home Improvement Reading Gourmet Cooking Sports The Arts Golf Food Home Decoration Health Cooking Electronics Outdoors Crafts Fitness Music Dogs Movies Collecting Kids Medicine Diet Automobiles Travel Wine Investing Traveling
Dorman Products
Assistant Customer Service Manager
Db Schenker
Senior Administrative Assistant
Staples Dec 2018 - Feb 2019
Print and Marketing Representative
New Avon Dec 2016 - Oct 2018
Workforce Manager
Vantiv Jun 2015 - Dec 2016
Technical Support Specialist
Education:
Northern Kentucky University 1970 - 1979
Bachelors, Bachelor of Science, Business Administration, Business
Skills:
Crm Program Management Leadership Training Vendor Management Analytics Call Centers Process Improvement Outsourcing Telecommunications Operations Management Forecasting Bpo Strategic Partnerships Customer Service Business Transformation Team Building Business Process Improvement
Consulting Workforce Help Desk Support Business Process Design Catalogue Insurance Vendors Fortune 500 Pacific Motors Contact Centers Assessment Management Design Modification Coaching Airlines Crm Hiring Auditing Functional Requirements System Requirements Methodology Globalization Forecasting System Telecommunications Project Leadership Layout Asia Workforce Management Site Location Multi Level Indonesia Budgeting User Acceptance Testing Testing Transportation Piloting Deloitte Training Customer Service Telcom Solution Subject Matter Expert Scheduling Documentation Organizational Design American Application Service Provider Process Redesign Reporting Call Centers Service Delivery Payroll Analysis Yahoo Coordination Motorola Thought Leadership Applications Data Analysis Data Collection Solutions To Problems Seibel Marketing Knowledge Transfer Credit Project Planning Project Measurements Automobile Data Migration Passport Presentations Media Internal Audit Banking Roadmap Efficiencies Root Cause Analysis Interfaces Reduce Costs Electronics Government Technical Design Diagnostics Consolidate Software Financial Services Canada India Agents Business Process Manufacturing Interviews Evaluation Operational Evaluation Coordinated Coordinate
May 2013 to 2000 Call Center ConsultantPomeroy IT Services Hebron, KY Jul 2012 to May 2013 Service Desk ManagerSenture LLC Monticello, KY Jan 2010 to Jun 2012 Site DirectorDeloitte & Touche Consulting Group Cincinnati, OH Jun 2006 to Nov 2008 Call Center Specialist/Customer CareDirector of Call Center Operations Apr 2005 to May 2006Consultant/Contractor/Owner May 2004 to Apr 2005Accenture Dallas, TX Oct 2003 to May 2004 Associate Partner, Services Business Process OutsourcingDeloitte & Touche Consulting Group Cincinnati, OH Jan 2001 to Apr 2004 Senior Manager, CRM/Customer CareSykes Enterprises Tampa, FL Nov 1999 to Jan 2001 Regional Director of Call CentersPricewaterhouse Coopers Cincinnati, OH Apr 1998 to Nov 1999 Principal Consultant, CRM/Customer CareAT&T Cincinnati, OH Nov 1995 to Mar 1998AT&T Sourcebook
Nov 1989 to Nov 1995 Director
Education:
Northern Kentucky University 1979 BS in Business
Googleplus
Blaine Wainscott
Youtube
Blaine's Municipal Water System
Every day you turn your water on, and water comes out of the faucet. I...
Duration:
5m 19s
Wainscott Svalbard and Jan Mayen 719745 Nero ...
Provided to YouTube by Star Network Music Wainscott Svalbard and Jan M...
Duration:
4m 46s
The Love I Have For You - original song by Hu...
Hunter Wainscott - Live acoustic performance 2019.
Duration:
3m 32s
Blaine Sophomore Shoots a 63
The record for best round of golf in Minnesota boys' golf history now ...
Duration:
1m 56s
Hunter Wainscott Covering U2 at Mad Paddle Br...
Duration:
1m 20s
Football Highlights: Blaine v Champlin Park
Highlights of a HS Football game between the Blaine Bengals and the Ch...
Blaine Wainscott's Public Profile on Plaxo. Plaxo helps members like Blaine Wainscott keep in touch with the people who really matter, helping them to ...