Blaine L Wainscott

Service Desk Manager

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Location:

2054 Wyndemere Ct, Hebron, KY 41048

Industry:

Outsourcing/Offshoring

Work:

Senture, Llc Jun 2012 - Nov 2012
Site Director
Pomeroy Jun 2012 - Nov 2012
Service Desk Manager
Deloitte 2006 - 2008
Lead Consultant
Sitel 2004 - 2005
Consultant
At&T 1969 - 1998
Manager

Education:

Skills:

Bpo
Vendor Management
Outsourcing
Contact Centers
Call Center

Interests:

Collecting Antiques
Exercise
Sweepstakes
Nascar
Home Improvement
Reading
Gourmet Cooking
Sports
The Arts
Golf
Food
Home Decoration
Health
Cooking
Electronics
Outdoors
Crafts
Fitness
Music
Dogs
Movies
Collecting
Kids
Medicine
Diet
Automobiles
Travel
Wine
Investing
Traveling

Languages:

English

Certifications:

Hdi Service Manager
Help Desk Institute

Assistant Customer Service Manager

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Location:

Cincinnati, OH

Industry:

Outsourcing/Offshoring

Work:

Dorman Products
Assistant Customer Service Manager
Db Schenker
Senior Administrative Assistant
Staples Dec 2018 - Feb 2019
Print and Marketing Representative
New Avon Dec 2016 - Oct 2018
Workforce Manager
Vantiv Jun 2015 - Dec 2016
Technical Support Specialist

Education:

Skills:

Crm
Program Management
Leadership
Training
Vendor Management
Analytics
Call Centers
Process Improvement
Outsourcing
Telecommunications
Operations Management
Forecasting
Bpo
Strategic Partnerships
Customer Service
Business Transformation
Team Building
Business Process Improvement

Lead

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Location:

Cincinnati, OH

Industry:

Translation And Localization

Work:

Pwc 1998 - 2001
Principle Consultant
Deloitte 1998 - 2001
Lead

Education:

Skills:

Consulting
Workforce
Help Desk Support
Business Process Design
Catalogue
Insurance
Vendors
Fortune 500
Pacific
Motors
Contact Centers
Assessment
Management
Design
Modification
Coaching
Airlines
Crm
Hiring
Auditing
Functional Requirements
System Requirements
Methodology
Globalization
Forecasting
System
Telecommunications
Project Leadership
Layout
Asia
Workforce Management
Site Location
Multi Level
Indonesia
Budgeting
User Acceptance Testing
Testing
Transportation
Piloting
Deloitte
Training
Customer Service
Telcom
Solution
Subject Matter Expert
Scheduling
Documentation
Organizational Design
American
Application Service Provider
Process Redesign
Reporting
Call Centers
Service Delivery
Payroll
Analysis
Yahoo
Coordination
Motorola
Thought Leadership
Applications
Data Analysis
Data Collection
Solutions To Problems
Seibel
Marketing
Knowledge Transfer
Credit
Project Planning
Project
Measurements
Automobile
Data Migration
Passport
Presentations
Media
Internal Audit
Banking
Roadmap
Efficiencies
Root Cause Analysis
Interfaces
Reduce Costs
Electronics
Government
Technical Design
Diagnostics
Consolidate
Software
Financial Services
Canada
India
Agents
Business Process
Manufacturing
Interviews
Evaluation
Operational Evaluation
Coordinated
Coordinate

Blaine Wainscott Hebron, KY

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Work:

Commonwealth of Kentucky

May 2013 to 2000
Call Center Consultant Pomeroy IT Services
Hebron, KY
Jul 2012 to May 2013
Service Desk Manager Senture LLC
Monticello, KY
Jan 2010 to Jun 2012
Site Director Deloitte & Touche Consulting Group
Cincinnati, OH
Jun 2006 to Nov 2008
Call Center Specialist/Customer Care Director of Call Center Operations
Apr 2005 to May 2006 Consultant/Contractor/Owner
May 2004 to Apr 2005 Accenture
Dallas, TX
Oct 2003 to May 2004
Associate Partner, Services Business Process Outsourcing Deloitte & Touche Consulting Group
Cincinnati, OH
Jan 2001 to Apr 2004
Senior Manager, CRM/Customer Care Sykes Enterprises
Tampa, FL
Nov 1999 to Jan 2001
Regional Director of Call Centers Pricewaterhouse Coopers
Cincinnati, OH
Apr 1998 to Nov 1999
Principal Consultant, CRM/Customer Care AT&T
Cincinnati, OH
Nov 1995 to Mar 1998 AT&T Sourcebook

Nov 1989 to Nov 1995
Director

Education: