Bilingual, Proficient in Microsoft Office XP, MS Word, MS Access, MS Excel, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Adobe and QuickBooksPro. Ability to type 50 wpm, strong written and oral communication skills. Assertive, highly motivated, organized, and detail-oriented. Sense of Urgency and ability to focus to complete task at hand. Personable, problem-solver and team player. People-person who can effectively communicate via telephone and e-mail communications. Ability to multi-task and to sell. A positive will-to-win attitude and a competitive spirit. Highly proficient in a computer heavy environment. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Service Orientation Actively looking for ways to help people. Mathematics Knowledge of arithmetic, and its applications. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job. Time Management Managing one's own time and the time of others. Social Perceptiveness Being aware of others' reactions and understanding why they react as they do. Coordination Adjusting actions in relation to others' actions. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Comfort counting money and performing transactions Ability to communicate clearly with employees, customers, and vendors Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.