Performance Improvement Consultant at Progressive Insurance, Help Desk Analyst (T2) at Progressive Insurance, Help Desk Training Specialist at Progressive Insurance, Documentation Specialist at Progressive Insurance
Location:
Cleveland/Akron, Ohio Area
Industry:
Information Technology and Services
Work:
Progressive Insurance since 2011
Performance Improvement Consultant
Progressive Insurance since 2010
Help Desk Analyst (T2)
Progressive Insurance since 2011
Help Desk Training Specialist
Progressive Insurance since 2009
Documentation Specialist
Progressive Insurance Jun 2008 - Jun 2009
Help Desk Specialist T1
Education:
Franklin University 2012 - 2014
Masters of Learning Design and Performance Management
Franklin University 2002 - 2006
Bachelor of Management Information Systems
Lakeland Community College 2000 - 2002
Associate Degree of Business
Skills:
Microsoft Excel Microsoft Word HTML Access PowerPoint communication Process improvements training documentation Java Training
Progressive Insurance since 2011
Performance Improvement Consultant
Progressive Insurance since 2010
Help Desk Analyst (T2)
Progressive Insurance since 2011
Help Desk Training Specialist
Progressive Insurance since 2009
Documentation Specialist
Progressive Insurance Jun 2008 - Jun 2009
Help Desk Specialist T1
Education:
Franklin University 2012 - 2014
Masters of Learning Design and Performance Management
Franklin University 2002 - 2006
Bachelor of Management Information Systems
Lakeland Community College 2000 - 2002
Associate Degree of Business
Skills:
Articulate Studio Moodle Captivate Root Cause Analysis Microsoft Excel Training Microsoft Word Html Access Powerpoint Process Improvements Reporting and Analysis Technical Writing Technical Documentation Instructional Design Graphic Design
Jan 2011 to Present Help Desk Training SpecialistProgressive Insurance
Jan 2011 to Present Performance Improvement ConsultantProgressive Insurance
Jan 2010 to Present Help Desk Analyst T2Progressive Insurance
Jan 2009 to Present Documentation SpecialistProgressive Insurance
Jun 2008 to Jun 2009 Help Desk Specialist T1Progressive Insurance
Jun 2004 to Jun 2008 Sales and Service, Phone and e-mail Support
Education:
Franklin University Sep 2012 Masters of Learning Design and Performance ManagementFranklin University Sep 2002 to Sep 2006 Bachelor of Management Information SystemsLakeland Community College Sep 2000 to Sep 2002 Associate in Business