Chevron Federal Credit Union
Operations Services Supervisor
Genentech Jul 2005 - Aug 2010
Service Desk Associate Manager
Peninsula Works 2010 - 2010
Job Seeker
Kaiperm Federal Credit Union Jan 2002 - Jun 2005
Member Support Manager
Intuit Sep 1991 - Aug 2000
Customer Service Supervisor and Manager and Quality Assurance Manager
Education:
University of San Francisco 1987 - 1989
Bachelors, Bachelor of Science
San Francisco State University
Skills:
Process Improvement Leadership Training Management Vendor Management Cross Functional Team Leadership Call Centers Call Center Webex Program Management Quality Assurance Software Documentation Customer Service Troubleshooting Instructor Led Training Operations Management Business Process Improvement Technical Support Budgets Coaching Project Planning Performance Management Analysis Team Leadership Finance Sales Metrics Telecommunications Risk Management Customer Satisfaction Executive Management