HD Supply/Creative Touch Interiors since May 2013
Supervisor, Order Processing-Customer Service
APEX Tool Group/Delta Team - Sparks Maryland Jul 2011 - Nov 2012
Customer Service Team Lead
Sylvan Learning Centers - Downtown, Baltimore Apr 2003 - Dec 2010
Education Sales Coach/Supervisor
Arch Wireless/ MobileComm - Columbia, Md Mar 1994 - Apr 2003
Customer Service Mgr, National Accounts
Maryland Casalty 1974 - 1994
Customer Service Supervisor
Education:
Western Polytechnic HS 1969 - 1971
Skills:
Team Building Training Management Customer Satisfaction Leadership Coaching Sales Customer Service Strategic Planning Process Improvement Budgets Customer Retention Crm Call Centers Program Management Business Development Leadership Development Public Speaking Staff Development Call Center Strategy Customer Relationship Management Project Management