Brennan C Karrer

US Patent:

20200366786, Nov 19, 2020

Filed:

Aug 5, 2020

Appl. No.:

16/986006

Inventors:

- Los Angeles CA, US
James Sexton - Los Angeles CA, US
Christian Wensel - Irvine CA, US
Brennan Karrer - Irvine CA, US

International Classification:

H04M 3/22
G06F 16/64
G10L 15/26
G06F 16/687
G06F 16/683

Abstract:

The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information. Further the system generates and provides analytic information on the use of the phone system, the semantic content of the calls, and the connections between callers and phone numbers called, which can aid analysts in detecting patterns of behavior, and in looking for patterns of equipment use or failure.

US Patent:

20190268465, Aug 29, 2019

Filed:

Feb 25, 2019

Appl. No.:

16/284066

Inventors:

- Fredericksburg VA, US
James Sexton - Los Angeles CA, US
Christian Wensel - Irvine CA, US
Brennan Karrer - Irvine CA, US

International Classification:

H04M 3/22
G10L 15/26
G06F 16/683
G06F 16/64
G06F 16/687

Abstract:

The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information. Further the system generates and provides analytic information on the use of the phone system, the semantic content of the calls, and the connections between callers and phone numbers called, which can aid analysts in detecting patterns of behavior, and in looking for patterns of equipment use or failure.