Large Bank since May 2011
VP, Problem Mgt and Tools Lead
Ernst & Young, LLP Jan 2009 - Mar 2011
Associate Director - Global Lead for Continuous Improvement
Ernst & Young, LLP Jun 2005 - Aug 2009
Associate Director-Incident Management Process Manager
Ernst & Young, LLP Nov 2003 - Jun 2005
Associate Director - Problem Management Process Lead,
Ernst & Young, LLP Jan 1998 - Jan 2003
Associate Director-Metrics/Hosting Service Manager
Education:
California State University-Stanislaus
Honor & Awards:
ITIL V3 Expert
ITIL Service Manager V2
ITIL Practitioner Certifications:
• Service Level Management
• Service Desk
• Financial Management
Six Sigma Green Belt Certification
Successfully completed Certified Information Systems Auditor (CISA) certification exam
Certifications:
Managers Certificate in IT Service Management (V2), ITSMF / OGC (Office of Government Commerce - UK) Practitioners Certificate in IT Service Level Management, ITSMF / OGC (Office of Government Commerce - UK) ITIL Expert, Loyalist Certification Services
Allrecipes.com - Seattle since Feb 2013
Campaign Manager
Amazon - Seattle Oct 2012 - Dec 2012
Display Advertsing Trafficker
Catalyst Online - Greater Seattle Area Apr 2012 - Aug 2012
Organic Search Manager
ADP Dealer Services - Greater Seattle Area Apr 2011 - Apr 2012
Digital Advertising Specialist
The Cobalt Group - Greater Seattle Area Oct 2009 - Apr 2011
Seattle SEO Specialist
Education:
Clover Park Tech 2008 - 2009
Certificate, Web Design
Pacific Lutheran University 2003 - 2007
Bachelor, History
Skills:
Photoshop Digital Photography SEM SEO PPC HTML CSS Adobe Creative Suite Research Online Marketing Digital Marketing Photography Microsoft Office Salesforce.com Oracle Keyword Research Account Management Google Adwords Enterprise Search Organic Search Online Advertising Web Marketing Digital Media Search Advertising YouTube Media Buying Google Analytics SMO Social Media Marketing Online Reputation Management Content Strategy Digital Strategy
IPFone - Miami/Fort Lauderdale Area since Dec 2012
Global Account Manager
Education:
San Diego State University 1992
Skills:
CRM Management Training Sales Selling Telecommunications Direct Sales Solution Selling Cloud Computing Account Management Managed Services Customer Service SaaS Sales Management Networking New Business Development Latin American Studies Business Development Unified Communications VoIP Salesforce.com Marketing
Languages:
English Spanish
Business Graduate Student With Marketing/Advertising Interest
Search Marketing Intern at Mullen, Graduate Consultant at Pace Communications
Location:
Winston Salem, North Carolina
Industry:
Marketing and Advertising
Work:
Mullen - Winston-Salem, NC since Mar 2013
Search Marketing Intern
Pace Communications - Greensboro/Winston-Salem, North Carolina Area since Aug 2012
Graduate Consultant
Alpha Delta Pi Sorority Jun 2011 - Jul 2012
Leadership Consultant
Wake Forest Residence Life & Housing - Winston Salem, NC Aug 2009 - May 2011
Resident Adviser
Kane Realty Corporation - Raleigh, NC May 2010 - Dec 2010
Marketing & Events Intern
Education:
Wake Forest University - Babcock Graduate School of Management 2012 - 2013
Master of Arts in Management
Wake Forest University 2008 - 2011
B.A., Communication, minor in Entrepreneurship & Social Enterprise
Elon University 2007 - 2008
Skills:
Social Media Event Planning Facebook Fundraising Public Speaking Event Management PowerPoint Social Media Marketing Microsoft Office Leadership Microsoft Word
Honor & Awards:
Dorothy Shaw Leadership Award - Highest individual honor given to a collegiate member of Alpha Delta Pi exemplifying high scholarship, devotion to their chapters and outstanding leadership on campus and in the community.
International Resident Adviser Conference Delegate - Chosen as a Wake Forest representative to attend conference in Monterrey, Mexico discussing ethics, financial responsibility, and sustainability for college students
2007 to 2000 United States Department of JusticePublic Records Law
Aug 2006 to 2000 Statewide InstructorCity of West Palm Beach Police Department West Palm Beach, FL Jun 2009 to 2010 Police Captain, North Division Patrol CommanderCity of West Palm Beach Police Department West Palm Beach, FL 2004 to 2009 Bureau Administrator, Critical Services BureauOretega
2008 to 2008City of West Palm Beach Police Department
2006 to 2006 Police Management of Mass DemonstrationsCity of West Palm Beach Police Department
2005 to 2005International Summit Washington, DC 2004 to 2004 Police Executive Research ForumCity of West Palm Beach Police Department West Palm Beach, FL 2001 to 2004 Police Captain, PersonnelCity of West Palm Beach Police Department West Palm Beach, FL 1984 to 2001 Police Officer, Police Sergeant, Police Lieutenant
Education:
University of South Florida Washington, DC 1984 Bachelor of Arts in Criminal Justice
Jul 2012 to Present Dental HygienistManocha, McSoley, & Balan PL Tallahassee, FL Jul 2010 to Jul 2012 Dental AssistantLoans of America, LLC Fort Lauderdale, FL Jan 2009 to Jul 2010 Loan Operations ManagerAmerican General Finance Jacksonville, FL Oct 2003 to May 2007 Branch Manager
Education:
Tallahassee Community College Apr 2012 Associate in Science in Dental HygieneFlorida State University 2003 Bachelor of Science in Information Studies