Direct Alliance since Jan 2010
Senior Manager, Program Sales
Center Partners Dec 2008 - Jan 2010
Account Director
Qwest Communications Jun 2007 - Sep 2008
Director - Consumer S&S Center
Qwest Communications Sep 2003 - May 2007
Telesales Manager II
Qwest Communications Apr 2003 - Aug 2003
Lead Process Analyst
Education:
Arizona State University, W. P. Carey School of Business 2000 - 2002
MBA
Arizona State University, W. P. Carey School of Business 1994 - 1996
Batchelor of Science, Marketing
Saint Louis University
Skills:
Call Centers Crm Leadership Strategy Management Team Leadership Sales Operations Management Sales Process Change Management Vendor Management Training Sales Management Call Center Employee Engagement Team Building Telecommunications Process Improvement Sales Operations Direct Sales Salesforce.com Customer Retention Customer Satisfaction Account Management Solution Selling Coaching Cross Functional Team Leadership Business Development B2B Net Promoter Score Customer Experience Leadership Development Program Management Business Analysis Inbound Marketing Performance Management Outsourcing Strategic Leadership Management Consulting Technical Support Lead Generation Managed Services Outsourcing Management New Business Development Business Strategy Team Management Analysis Cold Calling Outbound Sales Inbound Customer Service
Jan 2012 to Present INDEPENDENT CONSULTANTDIRECT ALLIANCE CORPORATION Tempe, AZ Jan 2010 to Jan 2012 DIRECTOR, PROGRAM SALESCENTER PARTNERS, INC Idaho Falls, ID Dec 2008 to Jan 2010 ACCOUNT DIRECTORQWEST COMMUNICATIONS - NATIONAL MASS MARKETS Idaho Falls, ID Dec 1998 to Sep 2008 TELESALES DIRECTOR - IDAHO FALLS CONSUMER SALES & SERVICE CENTER
Education:
Arizona State University 2002 MBAArizona State University 1996 Bachelor of Science in Marketing