Comcast
Director of Customer Strategy
Comcast Feb 2009 - Aug 2011
Manager of Customer Care
Comcast Jul 2008 - Feb 2009
Business Services Supervisor
Comcast Feb 2005 - Jul 2008
Ip Support Supervisor
Comcast Apr 2003 - Feb 2005
Ip Support Specialist
Education:
Itt Technical Institute - Harrisburg 2000 - 2002
Associates, Associate of Arts, Electrical Engineering
Kutztown University of Pennsylvania 1996 - 1998
Skills:
Leadership Customer Experience Telecommunications Customer Retention Team Building Team Leadership Management Troubleshooting Broadband Training Sales Cross Functional Team Leadership Ip Customer Support Project Management Call Centers Employee Relations Change Management Voice Over Ip Voip Staff Development Internet Protocol Telephony Strategic Planning Vendor Management Wireless Sales Management
West Iredell Middle School Statesville NC 1989-1993
Community:
Kera Divanna, Amanda Gomez, Latoya Lackey, David Blevins, Melinda Poole, Glenda Dishman, Z S, Luke Bailey, Chauntee Houpe, Sandra Plott, Tanya Sanchez, Christopher Ladd